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All Journal ComEngApp : Computer Engineering and Applications Journal Seminar Nasional Aplikasi Teknologi Informasi (SNATI) JIK Jurnal Ilmu Komputer Jurnal Ilmiah Teknik Elektro Komputer dan Informatika (JITEKI) JUTI: Jurnal Ilmiah Teknologi Informasi Jurnal Ilmu Komputer dan Agri-Informatika INFOKAM Proceeding of the Electrical Engineering Computer Science and Informatics Jurnal Teknologi Informasi dan Ilmu Komputer JUSIFO : Jurnal Sistem Informasi Journal of Information Systems Engineering and Business Intelligence Jurnal IPTEK-KOM (Jurnal Ilmu Pengetahuan dan Teknologi Komunikasi) Proceeding of the Electrical Engineering Computer Science and Informatics JOIV : International Journal on Informatics Visualization Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Paradigma Jurnal Ilmiah FIFO Emerging Science Journal Jurnal Pilar Nusa Mandiri Jurnal Sains Dan Teknologi (SAINTEKBU) Faktor Exacta Jurnal Teknik Informatika STMIK Antar Bangsa Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Teknoinfo RESEARCH : Computer, Information System & Technology Management Voice Of Informatics Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) Kilat Jurnal Informatika Global Jurnal Teknologi Terpadu jurnal teknik informatika dan sistem informasi Jurnal ICT : Information Communication & Technology MULTINETICS Jurnal Mantik Syntax Idea Journal of Applied Engineering and Technological Science (JAETS) Unistek: Jurnal Pendidikan dan Aplikasi Industri Indonesian Journal of Electrical Engineering and Computer Science Infotek : Jurnal Informatika dan Teknologi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences PENGARUH SISTEM KEUANGAN DAN KEBIJAKAN MONETER TERHADAP PERTUMBUHAN EKONOMI PADA ERA ORDE BARU DALAM PERSPEKTIF EKONOMI ISLAM Jurnal Restikom : Riset Teknik Informatika dan Komputer Journal of Applied Data Sciences International Journal of Social Service and Research Indonesian Journal of Computer Science Makara Journal of Technology Proceeding of International Conference Health, Science And Technology (ICOHETECH) Telematika MKOM Jurnal Sistem Informasi PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON DATA SCIENCE AND OFFICIAL STATISTICS Proceeding of International Conference on Information Science and Technology Innovation (ICoSTEC)
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Journal : Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi

COMBINATION OF CMMI-DEV AND CMMI-SVC TO MEASURE IMPLEMENTATION MATURITY OF E-GOVERNMENT: A SYSTEMATIC LITERATURE REVIEW Wibisono, Septian Bagus; Sensuse, Dana Indra
Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi Vol 9, No 1 (2018): Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan
Publisher : Kementerian Komunikasi dan Informatika R.I.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (306.478 KB) | DOI: 10.17933/mti.v9i1.97

Abstract

AbstrakGagasan utama implementasi e-government adalah memberikan pelayanan yang optimal kepada warga melalui penerapan TIK. Untuk mengukur kematangan implementasi e-government dapat digunakan model pengukuran CMMI. CMMI dipilih karena memiliki model pengukuran sesuai dengan implementasi e-government, yaitu CMMI-DEV, yang berorientasi pada proses pembangunan, dan CMMI-SVC, yang berorientasi pada layanan. Selain itu, model pengukuran CMMI dapat dinilai sesuai dengan tingkat kematangannya. Tulisan ini bertujuan untuk meninjau secara sistematis proses spesifik pada CMMI-DEV dan CMMI-SVC yang dapat digunakan untuk mengukur kematangan implementasi e-government. Dalam tulisan ini digunakan metode tinjauan literatur sistematis dengan framework PRISMA, melalui pencarian artikel sebagai bukti bahwa proses spesifik CMMI-DEV dan CMMI-SVC dapat diukur dalam implementasi e-government. Proses review merekomendasikan agar semua proses spesifik dalam CMMI-DEV digunakan untuk ukuran kematangan implementasi e-government, namun hanya beberapa proses spesifik di CMMI-SVC yang direkomendasikan untuk dijadikan ukuran kematangan tersebut. AbstractThe main idea of e-government implementation is to provide an optimal service to the citizen through the application of ICT. To measure the maturity of e-government implementation, it can be used CMMI measurement model. CMMI is chosen because it has a measurement model in accordance with the implementation of e-government, namely CMMI-DEV which oriented to development process, and CMMI-SVC which is service-oriented. In addition, CMMI measurement model can be assessed in accordance with its maturity level. This paper aims to systematically review specific processes on CMMI-DEV and CMMI-SVC which can be used to measure the maturity of e-government implementation. A systematic literature review method with PRISMA frameworks is used as a method of composing this paper, by searching for articles as evidence that the specific processes of CMMI-DEV and CMMI-SVC can be measured in e-government implementation. The review process recommends that all specific processes in CMMI-DEV are measured to show maturity in e-government implementation, but only a few specific processes in CMMI-SVC are recommended to serve as a measurement of that purpose.
IDENTIFY FAQ KNOWLEDGE GAP IN IT HELPDESK USING KNOWLEDGE MAPPING CASE STUDY: HALOSIS BPS-STATISTICS Suwiyanto, Viktor; Sensuse, Dana Indra
Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi Vol 11, No 1 (2020): Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan
Publisher : Kementerian Komunikasi dan Informatika R.I.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17933/mti.v11i1.170

Abstract

One important feature of IT HelpDesk, such as HaloSIS, is knowledge base. This feature disseminate knowledge about problem solving knowledge. This knowledge base goals were to assist service desk for giving fast solution to problem reported by user call and to facilitate learning about problem solving for new member of technical support team. To improve problem solving performance, technical support team can update or add this knowledge base with new problem solving knowledge. However, until this day this knowledge base was not updated. This can lead HaloSIS into tacit knowledge problem. This tacit knowledge remain in technical support head and not documented to knowledge base. To identify new knowledge that was not yet transferred to knowledge base, HaloSIS team need to identify knowledge gap that happen in HaloSIS knowledge base. There is a tool of knowledge management that can be used for identifying knowledge gap. This tool is knowledge mapping. Knowledge map can be used to representing the incompleteness of the current knowledge network that will enable to attain a sustainable future. This study propose knowledge map building from troubleshooting log in HaloSIS. This study build current knowledge map based on FAQ knowledge and merge it with knowledge found in troubleshooting log. The methodology to build knowledge map was the 6-step method from Kim's research. The data analysis method used is qualitative data analysis method using thematic analysis. From this knowledge map this study found 15 new know-how knowledge and recomendation to update 7 know-how knowledge. However, there are some limitations of this study which only maps the online presence system. For future research, it is necessary to build a knowledge map for all services in HaloSIS comprehensively to maintain, renewal, and seeking for knowledge.
IMPROVEMENT STRATEGY FOR OPEN GOVERNMENT DATA USING FUZZY AHP: CASE STUDY JAKARTA OPEN DATA Pradipta, Dhea Junestya; Ariani, Septi; Sensuse, Dana Indra; Lusa, Sofian; Prima, Pudy
Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan Komunikasi Vol 11, No 1 (2020): Masyarakat Telematika Dan Informasi : Jurnal Penelitian Teknologi Informasi dan
Publisher : Kementerian Komunikasi dan Informatika R.I.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17933/mti.v11i1.166

Abstract

Open Government Data (OGD) implementation provides benefits for government performance and public services. Based on the Indonesian government's openness action plan 2018-2020, the importance of monitoring and evaluation of OGD implementation for sustainable development is emphasized. This study aims to prioritize criteria and provide recommendations for OGD evaluations at the Jakarta Open Data. Through the mix method approach, expert interviews have been conducted to test the validity of the criteria which then carried out the distribution of questionnaires to eleven expert respondents from five departments. The data is processed using the fuzzy-Analytic Hierarchy Process (AHP) to determine each weight on twenty criteria in four dimensions. The results of this study indicate that in the short term, OGD internal evaluations in the DKI Jakarta provincial government can be done by assessing eight main priority criteria, namely accuracy, completeness, compliance, understandability, timeliness, openness, functionality, and reliability which are then based on overall criteria. These results are the basis for discussion in the Data Forum and the establishment of Standard Operating Procedure (SOP) to assist and accelerate the process of collecting, processing, verifying and validating data from 51 regional work units. Externally, the Jakarta Open Data team can pay attention to the conditions of citizen engagement in the OGD and the existence of a Memorandum of Understanding (MoU) between relevant ministries or agencies that does not yet have data officers or information and documentation management officers for effective and efficient data processing
Co-Authors Ade Fitria Lestari Adi Suryaputra Paramita Adi Suryaputra Paramita Afifah Nefiratika Agnes Agnes Ahmad Jurnaidi Wahidin Ajie Tri Hutama Akbarsyah Anza, Fikri Alusi, Fahmi Amastini, Fitria Ansis, Ronny Ariani, Septi Arief Ramadhan Arif Wahyudi Aryanto Aryanto Assaf Arief Assaf Arief Assaf Arief Assaf Arief Ayu Bintang Nurrachma Gunawan Ayu Bintang Nurrachma Gunawan Ayu Bintang Nurrachma Gunawan Aziz, Riva Abdillah Basnur, Prajna Wira Binsar Tampahan Binsar Tampahan Binsar Tampahan Budi, Nur Fitriah Ayuning Damayanti Elisabeth Damayanti Elisabeth Darmawan Baginda Napitupulu Darmawan Napitupulu Desiana Nurul Maftuhah Dewi Sartika Diaz Saputra Dieny Sukmiati Dieny Sukmiati Dieny Sukmiati Dwi Handoko Dwi Handoko Dwi Handoko Dwi Handoko Edi Abdurachman El Farisi, Salman Elin Cahyaningsih Elin Cahyaningsih Elkaf Fahrezi Soebianto Putra Evi Yulianti Fahmi Alusi Fahmi Alusi Fahmi Alusi Faradillah Faradillah Fathurahman Ma'ruf Hudoarma Fauzia Nur, Pita Larasati Ferry Febrianto Fikri Akbarsyah Anza Firmansyah Apryadhi Fithri Selva Jumeilah Fitria Amastini Fitria Rahma Sari Fitria Rahma Sari Fitria Rahma Sari Ford Lumban Gaol Furqon, Moehammad Arief Galih Reksa Lingga Respati Gandung Triyono Goldie Gunadi Hanif Sudira Harjanto Prabowo Harjanto Prabowo Herlambang Permadi Herlambang Permadi Hidayat Akbar Hidayat Akbar I Ketut Sudiana I Made Agus Ana Widiatmika I Made Agus Ana Widiatmika I Made Agus Ana Widiatmika I Nyoman Adi Putra Ignatius Adrian Mastan Iklima Ermis Ismail Jani Richi R. Siregar Jonathan Sofian Lusa Jonathan Sofian Lusa Jonathan Sofian Lusa Kautsarina Kautsarina Kautsarina Kautsarina Kautsarina Lenggo Geni Lia Ellyanti Louis Dwysevrey Ompusunggu Lusa, Sofian Lusa, Sofian Lusi Fajarita Maulana, Miftahul Meilinda Puji Pamungkas Mia Agustina Miftahul Maulana Miftahul Maulana Miftahul Maulana Mirza Triyuna Putra Moehammad Arief Furqon Moehammad Arief Furqon Moh. Anshori Aris Widya Muhamad Adhytia Wana Putra Rahmadhan Muhammad Fadhiel Alie Muhammad Farid Fadhlan Nadya Safitri Nadya Safitri Napitupulu, Darmawan Nashrul Hakiem Nashrul Hakiem Nefiratika, Afifah Novia Agusvina Nur Chasanah Nur Chasanah Nur Chasanah Nur Chasanah Nur Fitriah Ayuning Budi Nurzaitun Purwasih Nurzaitun Purwasih Nurzaitun Purwasih Oki Priyadi Pita Larasati Fauzia Nur Pita Larasati Fauzia Nur Pita Larasati Fauzia Nur Pradipta, Dhea Junestya Prasetyo Adi Prasetyo Adi Prasetyo Adi Wibowo Putro Prayoga, Sigit Hadi Prihantara Arif Budi Santosa Prima, Pudy Pudy Prima Pudy Prima Puja Putri Abdullah Puji Rahayu Puji Rahayu Purwasih, Nurzaitun Putra Tresna Linge Putra, Risma Bayu R. Sapto Hendri Boedi Soesatyo Rabiah Al Adawiyah Rahmat Nurcahyo Rendra Gustriansyah Rian Rahmanda Putra Rias Kumalasari Devi Richi R. Siregar, Jani Rina Rahmawati Rini Muliahati Risma Bayu Putra Risma Bayu Putra Risma Bayu Putra Rizaldy Septa Amanda Rizaldy Septa Amanda Romlah, Ummu Habibah Ronny Ansis Rudy Sugiharto Iskandar Ryan Randy Suryono Salman Alfarisi Salman El Farisi Salman El Farisi Sari, Fitria Rahma Sarika Afrizal Sarika Afrizal Sarika Afrizal, Sarika Semlinda Juszandri Bulan Septian Bagus Wibisono Sigit Hadi Prayoga Sigit Hadi Prayoga Sigit Hadi Prayoga Slamet Darmawan Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofian Lusa Sofiyanti Indriasari Sofiyanti Indriasari Suhaidir, Wiliam Sukmiati, Dieny Sutoyo, Mochammad Arief Hermawan Suwardiman, Suwardiman Suwiyanto, Viktor Syarifah Hanum Tampahan, Binsar Tinny D Kaunang Tokuro Matsuo Tsaqif Alfatan Nugraha Ummi Azizah Rachmawati Wahab, Iis Hamsir Ayub Wanda Kinasih Warkim Warkim, Warkim Wendy Nur Falaq Wendy Nur Falaq Widiatmika, I Made Agus Ana Wiliam Suhaidir Wiliam Suhaidir Wiliam Suhaidir Yesi Puspita Dewi Yolanda Yosephine Zebua Yudho Giri Sucahyo Yudho Giri Sucahyo Yulianingsih Yulianingsih